FAQs

HOW LONG DOES DELIVERY TAKE?

Please refer below for approximate delivery times to different states and territories:

Melbourne – Approximately 1-3 Business Days

Sydney, Adelaide – Approximately 2-5 Business Days

Brisbane, Perth – Approximately 3- 7 business days

All areas outside Metro locations – Approximately 8- 10 business days

Please check our full Shipping policy here.

Please note due to Covid-19 and extreme weather conditions around the country, most of the courier company taking longer than usual delivery time.

 

WHEN WILL MY ORDER BE DISPATCHED?

To ensure a fast turnaround, we dispatch orders from Monday to Friday the next business day, excluding public holidays.

 

HOW MUCH IS THE DELIVERY CHARGE?

We offers Australia wide FREE DELIVERY for all our products. No minimum purchase require.

 

CAN I PICK UP MY ORDER?

Unfortunately, we cannot accommodate customer pickups – we exclusively trade online. However, we use a fast and reliable freight network to get your product delivered to you as quickly as possible.

 

CAN MY ITEM BE DELIVERED TO A PO BOX?

Yes, we do deliver to PO Box address except large parcels.

 

HOW DO I TRACK THE PROGRESS OF MY DELIVERY?

You will receive an email  with full tracking details and information.

 

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept PayPal, Visa, MasterCard, Google play, AMEX, Afterpay and Apple pay.

 

HOW SECURE ARE CREDIT CARD AND PAYMENT INFO?

We have taken reasonable measures to ensure that your personal and credit card details are safe at all times.

 

HOW TO BECOME A MEMBER?

Joining with us is easy. Click the create a new account. Once you become a member, you will be able to receive;
•    Free Shipping
•    Fast checkout process
•    The ability to track and view your orders
•    Ability to create your Wishlist for favourite products
•    Recent updates on new products and exclusive offers
•    Informative articles/blogs
•    Access to rewards and freebies

 

HOW DO I TRACK MY ORDER?

You will receive an email with full tracking details and information.

 

MY SHIPPING ADDRESS IS INCORRECT, HOW CAN I CHANGE IT?

If you notice an error in your shipping address contact Customer Care immediately. In most cases we can amend your shipping address, however once your order has been picked up by our courier, we’re unable to make changes. 

 

MY ORDER WAS RETURNED TO SENDER, WHY?
Your order may be returned-to-sender if you're not home, your address was wrong or if it is incomplete. To avoid your products being returned-to-sender, please ensure;
  • You provide the correct delivery address
  • Track your order regularly
  • Someone is available to accept and sign for your order

 Art Wall are not responsible for orders returned-to-sender. Art Wall will not refund or replace orders scanned as delivered by the shipping provider. Art Wall are not liable for return-to-sender orders that are lost or damaged.

 

ORDERS DECLARED LOST IN TRANSIT 
If an order is declared lost by our shipping provider, Art Wall will replace your order free of charge.

 

HOW CAN I CANCEL OR CHANGE MY ORDER?

We will always make our best effort to accommodate any changes or cancellation. Please contact Customer Support, care@artwall.com.au, who will endeavour to assist you with your query.

 

WHAT IS THE RETURN NOTICE PERIOD?

We provide our customers with a 14 days notice period for the returns.

 

HOW DO I RETURN MY PURCHASE?

If you wish to return the products you ordered, please return them within 14 days of receipt, unused in their original packaging, and we will provide you with a full refund. If there is a fault with your products, please get in touch with us within seven days of receipt via email, and we will provide you with a replacement (if available) or a full refund.

Returns are assessed by our Customer Care team. Upon inspection, if a return does not meet the above requirements, Art Wall will return the item at the customers expense.

Art Wall are not liable for returned items that are lost or damaged.

 

HOW LONG DOES IT TAKE TO GET A REFUND?

Once we receive the items, we will initiate the refund for your account via the same transaction method used in your original purchase. Generally, a refund takes 15 days from the date we receive the returned item(s).

 

DO I NEED TO PAY SHIPPING CHARGE IN CASE OF RETURNS?

We will cover the shipping cost if it is our fault, such as the wrong product sent or breakage in transits. However, delivery charges are non-refundable; if you change your mind about the products you have ordered, you will be responsible for the cost of inbound and outbound shipping for those products.

 

I DO NOT HAVE AN ORIGINAL PACKAGING TO RETURN THE ITEM?

Please note that the item must be unused in its original packaging. We may charge an additional fee for handling your return.

If the items are faulty and you are no longer in control of the original packaging, please contact us.

 

Got questions about our awesome Wall Decals and Wall Stickers? We've got answers! Check out below:

 

HOW DO I APPLY THE WALL DECALS AND WALL STICKERS? 

Applying our Wall Decals and Wall Stickers is as easy as pie! Simply peel off the backing and stick them onto any smooth surface like walls, windows, or furniture. Smooth out any bubbles or wrinkles, and voila! Instant rainbow magic!

 

CAN I REMOVE THE RAINBOW WALL DECALS AND WALL STICKERS WITHOUT DAMAGING MY WALLS?

Absolutely! Our PVC Wall Decals are designed to be removable and won't leave any sticky residue or damage your walls. However, the Fabric large rainbow decals are parament due to the strong adhesive used. Just peel them off gently, and your walls will be good as new!

 

ARE THE WALL DECALS AND WALL STICKERS REUSABLE?

Unfortunately, our Wall Decals and Wall Stickers are not reusable. Once you've stuck them onto a surface, they are meant to stay there. But don't worry, we have a wide range of designs to choose from, so you can always switch things up and add a fresh burst of colour to your space!

 

CAN I USE THE WALL DECALS AND STICKERS ON TEXTURED SURFACES?

Our Wall Decals and Wall Stickers work best on smooth surfaces. They may not adhere well to textured walls or surfaces with a lot of bumps and grooves. For the best results, we recommend applying them to smooth, clean, and dry surfaces.

 

HOW LONG DO THE WALL STICKERS AND DECALS LAST?

Our Rainbow Wall Decals and Wall Stickers are made with high-quality materials to ensure long-lasting vibrancy. With proper care and maintenance, they can last for years, brightening up your space with their colourful charm!

 

CAN I CUSTOMIZE THE SIZE OR COLOUR OF THE WALL STICKERS AND DECALS?

Currently, we offer our Wall Decals and Wall Stickers in standard sizes and colours as listed on our website. We're always working on expanding our offerings, so stay tuned for any updates or new releases!

 

WHAT IF I RECEIVE A FAULTY OR DAMAGED RAINBOW WALL STICKERS OR DECALS?

Oh no! We're sorry to hear that. If you receive a faulty or damaged Wall Decal or Wall Sticker, please reach out to our Customer Service team within 7 days of receiving the product. We'll be happy to assist you and arrange for a replacement or refund.

 

Didn't find the answer you were looking for? No worries! Feel free to contact our friendly Customer Service team at care@artwall.com.au or through our live chat. We're here to help make your space a colourful and magical place!